Aqua Genius Principles & Policies
At Aqua Genius, our company policy reflects our commitment to professionalism, transparency, and customer trust. We uphold high standards in service delivery, data protection, and ethical business practices. Our policies guide how we interact with clients, manage operations, and ensure compliance with international regulations. By following these principles, we aim to create a reliable, respectful, and innovative environment for all stakeholders.
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💧 Aquagenius delivers clarity, reliability, and pure water every day.
Last updated: December 11, 2025
1. Our Commitment
- Delivering free general support, guidance, and information to all users.
- Offering optional expert services that can be booked when needed.
- Managing customer data responsibly and transparently.
- Maintaining a high standard of professionalism across all work carried out by our experts and partners.
2. Scope of Services
- Free online guidance, troubleshooting, and general water-related support.
- Access to certified experts for installation, repairs, servicing, and consultancy.
- A business portal that includes CRM tools, customer data management, scheduling, invoicing, and optional accountant/admin support.
3. Fair Use Policy
- Users must provide accurate information when requesting support.
- Free advice cannot replace a professional on-site assessment where safety or compliance is required.
- Abuse of the platform may result in restricted access.
4. Expert Services & Bookings
Prices and availability will be clearly displayed or confirmed before work begins. Experts are vetted and required to meet industry standards. Cancellations should be made at least 24 hours in advance.
5. Customer Data & Privacy
Aqua Genius respects your right to privacy. We only collect necessary information, never sell data, and allow business users full access to their CRM data. Users can request data removal or correction at any time.
6. Business Accounts & CRM Usage
- Keep login details confidential.
- Use the CRM responsibly and within legal guidelines.
- Ensure customer information is accurate and ethically obtained.
7. Payment & Billing Policy
Free services remain free unless otherwise specified. Expert bookings and business services must be paid as outlined during checkout or invoicing. Late payments may incur fees.
8. Warranty & Liability
Guidance is provided to the best of our ability but outcomes require expert assessment. Warranty terms depend on the service provided. Aqua Genius is not liable for pre-existing issues or misuse of products.
9. Cancellations & Refunds
Refunds are issued if an expert cannot attend or if a customer cancels within the allowed timeframe. Refunds may not apply if work has already started or incorrect information was provided.
10. Professional Conduct
Zero tolerance for abusive behaviour, fraud, or misuse of the platform. Accounts may be removed for violations.
11. Changes to This Policy
Aqua Genius may update this Company Policy at any time. All changes will be posted with an updated date at the top of the page.
12. Contact Information
📧 support@theaquagenius.com