Aqua Genius Installer Terms & Conditions

1. Aqua Genius Platform

Aqua Genius provides a technology and business platform that connects customers with independent water-treatment installers and service providers and provides tools for managing customers, bookings, jobs, payments, communications, reviews and service history.

By registering as an Aqua Genius Installer, you agree to use the platform in accordance with these Terms & Conditions.

Aqua Genius is a technology and booking platform and does not itself carry out plumbing, water-treatment installation, repair or servicing work. Unless expressly stated otherwise, the Installer remains an independent business and is responsible for the work and services provided to the customer.

2. Aqua Genius-Generated Customers

Where a customer is introduced to the Installer through Aqua Genius, the following platform commission will apply:

• Services, repairs and call-outs: 10% of the customer charge.
• Water softener installations and other qualifying product installations: 5% of the customer charge.

The applicable Aqua Genius commission will be calculated on the agreed customer transaction value.

3. Installer-Generated Customers

Installers may add their own existing customers and customer bookings to the Aqua Genius platform.

Where the customer is an existing customer of the Installer and the Installer independently brings that customer onto the Aqua Genius platform, a 1% platform fee will apply to transactions processed through or recorded as a completed job on the Aqua Genius platform.

The 1% platform fee applies regardless of the type of work carried out, including but not limited to:

• servicing;
• repairs;
• leak repairs;
• maintenance;
• filter changes;
• water softener installations;
• replacement equipment;
• product sales; and
• other water-treatment related work.

4. Customer Classification

Aqua Genius may distinguish between:

• Aqua Genius-Generated Customers – customers who originate from, or are introduced to the Installer through, the Aqua Genius platform.
• Installer-Generated Customers – customers who were already known to, or independently obtained by, the Installer and are subsequently added to the Aqua Genius platform by the Installer.

The Installer must provide accurate information regarding the source of each customer.

Aqua Genius may review customer and booking records where reasonably necessary to determine the applicable platform fee.

5. Payment Processing

Where Aqua Genius facilitates online payment through an approved payment provider, the customer payment may be processed through the Aqua Genius platform and/or the payment provider’s marketplace infrastructure.

Where applicable, the relevant Aqua Genius platform fee or commission may be deducted automatically from the transaction before the remaining funds are paid or made available to the Installer.

The Installer is responsible for maintaining any required payment-provider account and providing any information required by the payment provider for verification and payment processing.

Aqua Genius does not require the Installer to provide Aqua Genius with their online-banking password, card details or other confidential banking credentials.

6. Responsibility for Services

The Installer remains responsible for all services, installations, repairs, products and workmanship supplied to customers.

This includes responsibility for:

• the quality and safety of the work;
• compliance with applicable laws and regulations;
• applicable guarantees and warranties;
• damage caused by the Installer’s work;
• customer complaints relating to the Installer’s work;
• maintaining appropriate insurance; and
• any licences, qualifications or certifications required to perform the relevant work.

Aqua Genius does not guarantee the outcome of any plumbing, water-treatment, installation, repair or servicing work carried out by an Installer.

7. Customer Communications

Aqua Genius may provide communication tools, including email, WhatsApp or other messaging services, to allow Installers to communicate with customers.

Communications sent through the Aqua Genius platform may be recorded against the relevant customer or job record for the purposes of customer service, job management, dispute resolution, security and platform administration.

Installers must use these communication tools professionally and in accordance with applicable data-protection and communications laws.

8. Customer and Job Records

Customers and job information may be stored within the Aqua Genius platform to provide booking, customer-management, service-history, communication, payment, reminder and review functionality.

Installers may access customer information relevant to their business and assigned jobs, subject to their account permissions and these Terms & Conditions.

Aqua Genius may retain platform records where reasonably necessary for legal, accounting, security, dispute-resolution and platform-management purposes.

9. Reviews and Customer Feedback

Aqua Genius may invite customers to provide reviews or feedback following a completed job.

Reviews and feedback may be associated with the Installer and/or the Aqua Genius platform.

Installers must not manipulate, fabricate, purchase or otherwise improperly influence customer reviews.

10. Fees and Changes to Fees

The fees stated in these Terms & Conditions apply unless otherwise agreed in writing.

Aqua Genius may introduce, amend or replace platform fees, commissions, subscription plans or other charges from time to time.

Where a change materially affects an Installer, Aqua Genius will provide reasonable notice before the change takes effect, except where a change is required immediately due to law, regulation, payment-provider requirements or other circumstances outside Aqua Genius’s reasonable control.

11. Independent Installer

The Installer operates as an independent business and is not an employee, agent, partner or joint venture of Aqua Genius.

Nothing in these Terms & Conditions creates an employment relationship, partnership, franchise or agency relationship between Aqua Genius and the Installer unless separately agreed in writing.

The Installer remains responsible for their own taxes, insurance, employees, subcontractors, licences, qualifications and business obligations.

12. Acceptance

By creating an Aqua Genius Installer account and selecting “I Agree”, the Installer confirms that they have read, understood and agreed to these Terms & Conditions, including the applicable Aqua Genius platform fees and commissions.